Best Western Plus Konrad Zuse Hotel

We did not end up staying here because the pool was closed. I spoke to the front desk Wednesday and the associate said it was open. When my family and i were driving there Friday, I made the reservation and then called to make a pool reservation and they informed me the pool was actually closed. I only chose this hotel for the pool so I asked for a refund even though it was a non refundable room, I asked for an exception. They will not give it to me. Expedia contacted the hotel and was told to Contact them again Sunday when a manager was available and Sunday I received an email from the hotel stating they will not issue the refund. Expedia tried to assist me but in the end I won’t stay at this best western due to its management if we ever drive thru that town again. I suggest the Hotel Esperanto instead. Very accommodating and awesome pool.