IntercityHotel Berlin Hauptbahnhof

Berlin was our first stop on a tour of Germany and Austria with family from Australia. We chose this hotel as it was recommended and close to the Hauptbahnhof and within walking distance of the touristy bits. We partied early morning and we were pretty tired but check in was simple and efficient and the lovely lady on duty was so helpful. Our room was a good size, with a decent bathroom and comfortable bed. The pillows were a bit soft but we got more from reception without any drama. We took the eco option as we don’t need our towels changing everyday and that got us €15 credit at the bar. We also got a free travel card for joining the rewards scheme which was great as we plan on staying again. Despite being close to the station and the hotel being busy for events that weekend it was not noisy at night. The breakfast room was large and we had no problems getting a table or gluten free bed for one of our group. There was a good selection for breakfast to cater for palate even my vegan one. Good was replenished regularly. Checkout was done online and for the most part drama free, as the only complaint was checkout. One of our party was in reception first and handed in the key, and was mistakenly charged €25 for an early check in. As the lead booker I knew this was not right, the girl on reception had typed in the wrong room number, rather than admitting her mistake she was really rather rude to my guest which is what they will remember of that stay. Shame really.

We returned late to our room and found just one pillow and a small blanket for a queen size bed. I phoned the reception and they told me I had to go down myself to the lobby and pick up a pillow and a blanket. The blanket they gave me was a kids size blanket and not hotel quality. I’ve never had to do this at any hotel I’ve ever stayed at, it felt like I was staying at a summer camp. Besides that, the water from the shower leaked everywhere and the bed was very uncomfortable. This is probably the first hotel review I’ve done in 9 years of traveling around the world but I felt it was needed to be shared.