Hotel Andante Rust

Staff exceptional friendly and helpful. The apartment has been forgotten to be cleaned when we arrived, but was done immediately! The shower clocked and was also resolved within a short time. Any request was done immediately. The swimming pool was a highlight for the kids! A quick dive in after an exhausting day! Overall a pleasant stay we had and would, despite the few problems we had, book again Andante for a stay in the future!

Stay was so so. The hotel was still under construction and the elevator was not finished so the attendants had to help us with the luggage. Our room had 2 beds but only one had sheets, we asked why at the reception and they first told us reservation was only for 2 persons. Then they told us our toddlers were supposed to sleep in our bed! They finally came and made the second bed after I insisted. Other than that the hotel is at the back of the park, so unless you have your own car, it’s really far from the entrance, walking distance from the grocery store.

Overall 3N stay was fantastic!!! My family enjoyed the suite, pool garden, and of course the service; Each and every staff is so friendly and assisting us with our queries. Thank you for making our stay so enjoyable! The hotel is a good walking distance to Europa Park with a wide ranges of food variations; Italian, German, Chinese+Sushi take aways. I will not hesitate to recommend anyone to stay here!!

Overall, the hotel is nice. Very friendly staff and clean rooms. However, there is a caveat to the clean rooms... they were not ready for our arrival an hour after check-in. It was only an additional 5 minutes, which was not a big deal--but they bleached the floors and did not dry them before we go to the room. Our son took off his shoes and ruined his brand new socks (purchased one day prior). In addition to this, we were charged an additional 20 Euro per night to have a child with us. This is not completely the fault of the hotel as the Hotels.com app did not make the booking properly. That said, 20 Euro per night is a bit extreme for a 7-year-old (this included breakfast). On top of the 15 Euro per night for the dog, the hotel ended up being a lot more expensive than we had anticipated. There were other options in the area that would have been less expensive, with larger rooms and still included breakfast. I would recommend this hotel as long as you get a good deal and make sure that you have booked the appropriate number of people prior to arrival. Don't use Hotels.com as they do not stand by their product if it makes an error.