InterContinental Marseille - Hotel Dieu, an IHG Hotel

We have been traveling Spain, the Catalon region, and the French Rivieria. We have stayed at a variety of hotels on this stay, and I’ve stayed at many in my lifetime (including Intercontinentals). This hotel was the worst on this trip and the worst 5 star hotel I think I’ve ever stayed at before. Firstly, the staff is horrible. Unfriendly, unhelpful, and downright rude at times. As as an example, we waited so long for a taxi (over 30 minutes checking in every 5 minutes while others got taxis), that eventually we ordered an Uber. The concierge had the nerve to tell me that Ubers weren’t allowed! I had my 2 young daughters (8 & 5) with me waiting. The food is terrible. We ordered room service one night and got one children’s burger with just cheese on a bun (no burger) and one over cooked burger. My runny chicken salad sandwich was atrocious. They provided 1 condiment for all of us. The dinner at the bar on the terrace was no better. We had a very sub-par pizza for the kids and unripe tomatoes served with bland burrata cheese and a scoop of pesto. When we wanted anything, we looked back to see an empty restaurant filled with dozens of servers conversing but none checking on us. My daughters needed water, but they never had a chance to ask. The rooms are nice enough, but the pillows are way too soft and the furnishings do not scream 5 stars. There are stains on the carpets and our bathtub was dirty. I would not recommend nor stay there again.

Understaffed. For the “rate” the hotel gets it falls far under. We waited from 5pm until 2am to get sheets for the sleeper sofa for my children. Need I say more?