Ibis Aix en Provence Hotel

Room okay, facilities okay and staff seemed friendly. Only thing was food available from seven pm and wasn’t told food available earlier at bar. Went down after 7pm with kids and the plat du jour was a filet dorade fish dish that I didn’t think kids would cope with, looked at pizza on a bar menu and told no as it was now restaurant service. The menu I saw in the lift was quite fancy stuff and ended up me and kids didn’t get anything to eat. Nearest McDonald’s was ‘Mcdrive’ only at that time and my spoken French nowhere good enough to verbally order. If I’d known to order pizza before 7 I would have done and my own fault for not asking enough questions after a long drive. So, ask if you’ve kids in tow ask the menu options so you don’t get caught out. We skipped our paid for breakfast next morning as didn’t seem any point in bothering after not getting to eat previous night.

Staff were disorganized from the start of our stay. After check-in we decided to take a short nap before an evening out. About 20 minutes into the nap and we were awoken when another family entered our room. They had been issued a key and ch caked-into the same room as us! A few minutes later that family returned with one of the front desk employees to our room. The IBIS employee was very rude and she told us that we were in the wrong room-when she was the person that had issued us the room key at check-in. It was a horrible experience that was made worse by the fact that neither the employee nor her manager ever apologized to us for their mistake, our privacy being violated, nor for the rudeness we experienced from staff. Furthermore, the facilities are antiquated and housekeeping was very poor.