Novotel Thalassa Le Touquet Hotel

Pretty lovely place. Spaces to relax and enjoy, cool water on tap. Our room was tight for two adults and two children. Just about ok. Views and breakfast were amazing. Loved the pool and steam room. Access to main beach a little tricky.

This wasn’t a pleasant stay for the family. Language is a major barrier, and I wonder why an effort can’t be made to speak English. The lady at the shop next to the reception was extremely rude and racist. My wife stood there waiting for her to serve her, but she kept chatting away to another French person, with no care in the world. Not even a greeting when my wife was finally served. I wonder how she got into the hospitality industry.

We had a water leak from the ceiling dripping all night from midnight - a free car park ticket was offered as compensation as we had already paid upfront..! The 'family room' was small for 4 (and the price). The pre-packed 'Covid-19' refreshment pack in the room had a stained coffee cup inside.. Facilities and breakfast limited due to Covid - which is understood, but no reflection in price reductions..

Location right on the beach is wonderful!! This is the best feature and walking to all that Le Touquet offers is easygoing even with kids. Staff is friendly, but they are currently highly understaffed. This was especially noticeable in the restaurant/bar. The saltwater pool was very nice. Be aware that the Thalassa Spa is under construction!! This was disappointing and somewhat effects the layout of the pool entrance, changing area and sunning lounge/deck. Breakfast has a lot to offer; no complaints. We spent 6 nights here in a single room with bunk beds for the kids. The room is much too small for 4 people, our booking was last minute and there were no other options. We would stay here again and recommend this hotel to others while providing the above information; small room, understaffed, spa renovation.

The air-conditioning did not work very well. Both our room and the common areas (restaurant, bar, lobby) were all very warm. We did not realise that it would be full of families with small children. There were are lot of little kids running around. If you are going with kids I suppose it is good, but as a couple we did not find it very relaxing.

Staff in restaurant were rude and unhelpful, on our last night we had terrible service our orders were wrong and staff visibly arguing with each other about who should wIt on tables. With two young children a three hour meal left them overtired and too tired to eat when we spoke to the manager he offered us some free drink vouchers however being our last night and in a rush to get our children to bed we were not able to use them! Shame nice hotel, terrible unhelpful staff

A great hotel with pool and a private beach. A great room for a family of four with spectacular view of the sea. Staff very friendly and resourceful. Buffet breakfast was a little expensive however the selection was varied and plentiful. I would stay there again.