ACE Hotel Arras-Beaurains

Room had not fridge and so we were not able to chill the baby's milk that we had. The door does shut pretty loud as well. Other than that, the hotel was pretty decent and good value for money.

We arrived late around 10pm after a late crossing on the shuttle. When we arrived the 2 guys on reception were having a conversation & neither bothered to acknowledge us or indeed stop their conversation for a good 5 minutes. We finally checked in & found our room, we had booked a family room - 1 double and 2 singles however the room had 1 double and 1 single. Went to reception to explain this & was told the other bed was underneath the double, back upstairs. Pulled bed out - no bedding & bed barely fitted in the gap, back to reception and told they would bring some - 15 mins later this arrived - 2 fitted sheets & a blanket - no pillow, no duvet. Waited for these to arrive, but they never did. Eventually rather than wait any longer we got a travel pillow from the car and made do. If it had not been so late & not travelling with children we would have left. Terrible service, do not recommend.