Best Western Hotel du Lac Dunkerque

We had a good stay, however the pillows were tiny ok for a child. There was only 1 sugar for two people. The tiles in the bathroom under the sink were all smashed dangerous if you had children. The breakfast was very good.

Horrible service. Been there several times (because the location is beautiful) but every time the lady at the register is trying to make us pay twice the amount of our stay! We are reserving with hotels.com and, though it is visible to their systems that we have already paid, the employee is asking us to repay the full amount! This time she also asked us to pay the city tax for a child and when we told them that children do not pay city tax she said that she did not know it (lack of professionalism? ill will?). The hotel is very nice but the service at the front desk is very very dishonest. It is a pity really. Also, an employee at breakfast suddenly burst into tears saying: "Why are they accusing me of everything...". I believe her -it must be a nasty working atmosphere. And most of all -the level of dishonesty in trying to extract money! Unbelievable!!