Best Western Plus Hotel de la Cite Royale

Fantastic location in there heart of the beautiful small town of Loches, with views towards the Royal Citadel. Our room had a huge balcony with the same fantastic view as from the main terrace, perfect for a late in-room breakfast. Modern decor inside a beautifully restored 19th Century building. We purchased our tickets for the visit at the hotel and walked to the site. We had diner outside on the terrace, very good cuisine, service is a but junior and not all are English speakers. I am always hesitant when I see "Best Western" in front of a hotel in France, but now I understand the "Premier" brand. 100% recommend.

I booked this hotel largely on the reviews on here. It looks great when you arrive- a lovely new car park (although when we arrived at 7pm on a Friday evening it was full - we were just lucky to find a space as someone left). Big problem at checkin in that we had booked a superior room with balcony but there was apparently a problem with communication between hotels.com and the hotel and we were allocated the most basic of rooms. The hotel was almost fully booked and our choice of room could not be honoured - we were ‘upgraded’ to a family room but this was a ground floor room and we had no use for the children’s room. I asked for compensation and was told that was not possible because we had been ‘upgraded’. The room was nice enough but the linens felt mostly polyester and the air conditioning was inadequate - we had a fairly uncomfortable night. On the plus side the room was actually very quiet and on its own on the opposite of the stairwell to the other rooms. Best thing is location as the town is pretty but we would not return for the reasons mentioned.