Hotel Sophia by Tartuhotels

When reading this, you should remember that we are talking about a €100+ per night hotel! Upon arrival, we were greeted pleasantly and everything seemed good. However, it was downhill from there. First the good stuff... It feels new and the corridors and lifts are clean. Despite being in a busy business area, there is little noise from outside. It has direct access to an independent impressive shopping mall and cinema complex. Now for the rest, remembering it is €100+ per night... The 'standard' room is basic, so expect a bed, a phone that might not connect and not much else. The king size bed is 2 singles pushed together. When crowded, the restaurant is painfully noisy, so expectations of a quiet or cosy meal in the much publicised restaurant should be disregarded. If you want a kettle in your room, you will need to visit reception and ask for it. Check the toilet rolls upon arrival; we had a half used roll which was soiled. If you want breakfast in bed, there is no room service. In this case, you will face a bemused staff in the restaurant who will gladly tell you that you can take breakfast to your room but cannot offer carrying trays. When asked for a way to carry multiple plates and hot drinks through corridors where children run, you will be offered a trolley reminiscent of something used in a mortuary. Do not expect a manager to be on duty and if you complain to him, expect to be told that you are rude and unprofessional. Your money entitles you to nothing but a smile!