LABRANDA Royal Makadi

We booked family room with two single beds and one king-size bed, but we got one king-size and one single bed. At the check-in conditions for the payment of the booking changed, we supposed to have deposit paid before arrival and rest before check in but that was not the case. We had to pay the full amount before check-in without explaination if someone pulled money or not for the deposit. After that during our stay it was nice. There need to do some more work around timetable for the animation activity since there is not information about that on the beach or around the pools. There should be more sunbeds around the pools since it is war in the morning to catch free sunbeds. Even it is Egypt I think that the name of the hotel should be earnet there is nothing Royal in the hotel. Dress code is not enforced even it is written. Towel change is late during dinner and should be before closing the pools. I think that service is little slow for this kind of hotel you need to get everything by yourself. Other thing that is kind of annoying are tours that are sold by the pool. The prices are sometime double than the real price. If this kind of seller is operating on the hotel ground the should be regulated by the hotel with offical price list and extra costs written on leaflet or in front of their shops. The shows and the other program is perfect. I really enjoyed my stay as much as I could because I was only 6 nights there. Hopefully you can improve somethings so it will be great.

The hotel is family friendly and our stay was amazing and the stuff are all cooperative especially mr mohamed in the reception desk,mr Hossam the reservation man, mr Hamam in the pool bar and mr Hani in the lobby bar. The food is various and tasty, the animation team is good but one of them is so tough he is called ibrahim but all of them are great and talented . They adhere to covid instructions but there was lines for almost every thing and people were so close to each other.