Sofianna Resort & Spa

Excellent family holiday to relax. The staff was extremely efficient and friendly. I highly recommend.

I always read reviews and do my homework before choosing a hotel. Here's my clear and honest opinion, hoping it helps others make the right choice. We arrived at the hotel around 10 PM due to late flights. The receptionist (unfriendly,likely from Taiwan or the Philippines) greeted us.A guy helped with the luggage and brought us sandwiches (not great, but appreciated). even a crib and baby bathtub for our toddler.The floor appeared clean but was sticky.Our crawling toddler's hands and knees were always dirty. Sheets weren't changed even after the scheduled three days,despite visible marks. Towels should be changed every two days or if left on the floor;ours weren't.Poolside seating was insufficient, forcing us to sit on the grass.The children's pool area lacked adequate shade,making it uncomfortable.Cocktails had minimal alcohol,tasting more like juice.The all-inclusive package included three types of draft beer.Bartenders were nice and friendly. The dining room had different food themes each night (Italian,BBQ,Mexican,etc.)The food was decent but not exceptional. Meat was often dry.Dining room staff were helpful and friendly.The receptionist was unhelpful with a late check-out request. We only needed an extra hour due to our taxi to the airport, but she insisted on charging half a night's cost.Our friends,who arrived with three kids, were made wait 40 minutes in the lobby use the facilities despite having an all-inclusive package. Overall,rate the trip a 7 out of 10

very basic hotel. we were disappointed as we expected something extra from a 9.0 rated "resort and spa" hotel. we stayed at this hotel for 5 nights, two adults and a baby. the good things we were happy about: very family friendly hotel with a nice kids club and baby pool. great crib for the baby provided upon request! our room (deluxe) was big, the bedroom was separated from sitting area so we could put the baby to sleep and stay in the living room. fridge in the room was big compared to other hotels. we stayed on an "all inclusive" - the food was nice and the variety was good. we especially liked the marking on each dish mentioning allergies! the not so good things we were disappointed from: first the location of the hotel is very misleading it seems like the center but actually it is surrounded by old living buildings and creapy alleys - not the nice part of pafos. also there are constructions that really damage the way to the beach. the bed and sofa were horrible! we had backaches all day. the sofa had an itchy fabric and it was gross to sit on. the view we got was to the trash bins and laundry so we didn't use the porch at all (i would mention the staff offered us another room with better view after two nights but it we decided not to move because of the baby). room design is old. there were no small shampoo due to "eco friendly" and they change the towels (which was not so nice) once in 2 days. we paid 310 usd per night-this is not a cheap hotel, not value for money.

very nice place especially for children

First time visiting- very modern and spotlessly clean. Staff are all friendly and helpful. Beautiful pools- cleaned every morning. Buffet breakfast a good quality and range of English and continental foods. Lots of activities and entertainment. Fantastic location to walk to old castle and harbour and many restaurants and tavernas. Very family friendly and safe.

Very family friendly, enough entertainment for little kids(4 years old). Great food

overall the hotel is nice but - cleaning is something they should work on! pool is VERY dirty, pool floor (underwater) always full of bugs and sand. never cleaned during our 5 days stay. floor around the pool never washed. our 16 months child found can poop on the floor as well. breakfast - very very basic, don't have a variety of vegetables (only tomato and cucumber). no cream cheese of any normal spread to use. during check in - no one offered us help with our bags and we were with stroller, toddler, 2 big suitcases and 3 bags. the lady took us to the room with not even asking us if we need any help. They say they are changing towels every 2nd day but instead of changing them they just folded it and put it again (wet). We realized that when we saw the dirty towel we had from the day before. Location is great!

Good, clean, family friendly environment

Very happy with the hotel and would stay there again. Rooms, shared areas and pools are kept clean. Breakfast had good quality food and a good range; staff were busy replenishing it and clearing plates. Loads of restaurants, shops and the sea front within easy walking distance. Evening entertainment is provided. We loved the friendly hotel cats, but they won't hassle you if you're not a cat lover! We had a swim-up room. The pool for these is a good size and various floats are provided. For anyone choosing a swim-up room, I would recommend the standard one rather than the junior suite, as the latter don't get much sun. If you can get rooms 3012-3019, the sun is on these south-facing rooms from 10.30 at the latest in November to 15.00. You get your own sunbeds on the private terrace. One area for improvement is check-in. As the hotel has different unattached blocks, the staff are required to walk you to your room. We unfortunately arrived at a busy time and it took an hour to get us to our room. A map for such a time to give to guests who are happy to find their own way would be good. A water cooler in the gym would be a useful addition too. Thanks to all the staff for an overall great stay.

We had a poolside room that was amazing. It was roomy and very convenient for just being able to dip in the pool whenever you wanted. The convenience of not having to find a subbed and umbrella was priceless. The food was very varied and catered for all tastes consisting of vegetarian cold foods hot foods and pasta rice vegetables and of course a varied selection of childrens food. The only criticism I have is that there is no food available after 9pm whatsoever. We arrived at 9.30pm and was offered a stale sandwich. The cleanliness of the hotel was superb and the workers take great pride in their work. All staff are very friendly and attentive. Entertainment was good both day time and in the evening. Bingo seemed to go down very well at 9pm and it also added to the fun. We went as a couple but there were lots of families and it appeared to cater for all age groups and the mini disco in the evenings was always busy.