Villas de la Selva

This was the worse customer service I have ever experienced. We booked the hotel in advanced and unfortunately we had to leave Costa Rice earlier than expected due to a family crisis. We couldn't call the hotel to cancel as we had no phone there, and needed to immediately go to the airport. The hotel charged me $90 even though we didn't stay with them, and when I returned to the U.S. and called them to ask for a refund they were incredibly rude! They didn't want to refund me the money and they didn't care what I had to say. Very rude and unprofessional. If you care about how the hotel treats you or behaves if you need something, please do not go there. I had great experience in every other hotel in Costa Rica. Everyone was amazing except for the people from this hotel.