Q
Quanbo
16 Aug 2021 - 29 Aug 2021
reviewed on hcom
5 out of 5 stars
We stayed with our two children at the Hilton for more than two weeks in August 2021. It was a wonderful refuge from daily stress. The kids loved the outdoor pool and the foam parties as much as the breakfast buffet where everyone found something to their taste. Service was excellent, always polite and ready to fulfill our requests. A big compliment to the staff, who took special care to ensure our stay was as comfortable as can be imagined! Taking a taxi/didi to downtown Qingdao was a breeze and it was great to be within walking distance of one of the nicest beaches in Qingdao. Overall, 100% recommended for families with children.
L
Lwazi
26 Jul 2020 - 27 Jul 2020
reviewed on hcom
5 out of 5 stars
I booked the hotel only for one night as a birthday stay-cation gift for my wife. We have visited many hotels for our special days but this was the first one that made a cake for her. She had a fabulous time, I joined her for some of the time and I really loved it. The service was super friendly.
Since we stay in Qingdao, going to Huangdao is always a nice treat. The five swimming pools will be the next reason we visit next time with our kids. They will love it as much as we did as well. I highly recommend it.
I would suggest that that one books the sea view rooms and pay the extra amount since you can over look the swimming pool and the ocean,
W
WONJONG
29 Sept 2018 - 2 Oct 2018
reviewed on hcom
4 out of 5 stars
The beach is nice, it is a long and the gradient is very gentle, perfect for family trip.
However, the level of hygiene and of service quality is unbecoming the name of Hilton.
In a bread bar, a customer cut bread holding with his bare hands and insists that his hand is clean upon my point out(He is an English speaking westerner, shame on you!) and the workers do not understand why they have to change a bread into a new one just because of some put bare hands on the bread.
The linen will not be changed without your asking to change, I stayed there 3 nights, I believe it is long enough for a change.
Finally, if you have a children staying with you, please double check in advance for the inclusiveness of breakfast. Unfortunately, I checked but somehow, my reservation handover is not good enough, the hotel tried to charge me for the children's breakfast fee. Without the appropriate assistance of "Hotels.com" staff's help, I had to pay.
In a summary, the place and the facility are perfect, but the service quality and the sense of hygiene is not matching the brand of Hilton.
M
MICHAEL
8 Jun 2018 - 11 Jun 2018
reviewed on hcom
5 out of 5 stars
For our family get-away, we decided to stay at the Hilton hearing good things about their pool and kids areas. We have 2 girls, 4yrs old and 5yrs old. We started with a standard room but not satisfied with the size upgraded to a deluxe and that worked out much better for us. Our stay was comfortable and the staff was excellent. The play area for the kids on the 2nd floor was better than expected. It was more like what you would find in a mall around China though not too big. The pool area was great for the kids. They had 3 areas for swimming. 1 for very young children, one that was a little deeper more like an overgrown hot tub without being too hot and the main pool area. My kids liked all three. The lifeguards were very attentive and looked after all the kids with a watchful eye. Of course you have to watchout for the slippery areas and of course my 5 year old slipped and hit the back of her head on the ground. She cried a bit but seemed ok. However I told the lifeguard about the accident and asked for her if they could check her out. The lifeguard came to my room and examined my daughter. She threw up which gave us an indication that she needs to go to the hospital. To representatives of the HiIton Hotel went with me and they were absolutely fabulous in getting us to the front to see a doctor and even paid for all the charges. I didn't have to do anything. After the examination and CT scan, the doctor said everything was ok. Thank God. Thank you Hilton for your help.
K
Kelvin
12 May 2018 - 13 May 2018
reviewed on hcom
5 out of 5 stars
This was one of the nicest hotels we have stayed at all around. We arrived on the sleeper train in the morning, and we went and dropped our bags early and they arranged us a room earlier than normal check in (which was nice with our still sleepy kids in tow). We enjoyed the location, right across from the beach (although with the construction it took a little bit to figure out how to get to it). It is easy to access the city (although a little bit pricy). The hotel was clean, amazingly friendly staff, the breakfast actually had variation from day 1 morning to day 2 (which is rare in the nice 4 & 5 star hotels in China) and it was really good. The pool was a comfortable temperature (not always normal) and clean, with a kids pool that was small and not overly entertaining but the kids enjoyed being able to touch. The fitness center was nice as well although we didn't have time to use it. The room itself was pretty good, great view, nice balcony, although we had an electrical issue (lights kept shutting off and on intermittently), but they eventually came and fixed it. Overall the best hotel we've stayed in in China. Areas for improvement (Locker room isn't as nice as some others, pillow wasn't as comfortable as some other hotels), areas of standout (staff, cleanliness, responsiveness, pools, breakfast, gardens outside).