Citadines Gaoxin Xi'an

Overall our stay at Citadines in Xian was just okay. The hotel struck me more as a solid 3 star hotel, not really a 4 star. I’ll start with the good things about this hotel and then discuss the bad things. The room was clean upon our arrival and check in was seamless. The front desk staff had us checked in within 5 minutes of our arrival. Housekeeping came everyday around the same time and did an excellent job! The hotel was fairly quiet and there was virtually no road noise. HOWEVER, and it’s a big however - there were many things that made our stay less than great. First and foremost we booked this hotel because it clearly states on their website they have a children’s pool and playground. They do not. We stayed here with our 3 year old son and we wanted somewhere that had amenities for children. My son was very bored during our 4 night stay. There was absolutely nothing for him to do here. I was beyond annoyed when we found out they blatantly used false advertising on their website. Had I know prior to check in there were not amenities for children we would have stayed elsewhere. As I started above the property struck me as more of a 3 star hotel. The room was clean but basic. There was no room service or restaurant on site. The hotels website also claims there are multi lingual staff at the front desk. This was also untrue. I needed to use my translator app with every single front desk employee I spoke to during our stay. None of them spoke a lick of English (which