Shenzhen Marriott Hotel Nanshan

In general the staff are polite and the food of the room service and especially the Chinese restaurant are of the highest quality. However, there are a few things that have room for improvement. Firstly, at the 43rd floor lobby, there is no clear line up for check in, and the quests are not received in sequence. Moreover, as with many hotels in China, other quests often budge in while you are being served and are very rude. There were children running around at the lobby, one of them was even on a Segway. In my opinion these events really down graded the hotel’s image. But C’est la vie au Chinois I guess.

This is a great hotel located at the Nanshan city center, perfect for business or family stay

我通過Hotel.com訂的兩間房間，確認了早餐包括五個人。並是兩張雙人床。但是酒店說他們看見早餐只有包括四個人。並沒有寫明要兩張雙人床。 只能安排一張大床. 我得出示我的確認電子郵件，他們搞了半天才說能給予安排。另外，其中一間房間要五時多，經過一番理論才能準備好。他們說房間未清潔好。好好的旅行，在酒店為了這些事，早上浪費了一小時，下午又浪費了大半小時。我覺得我需要分享這事因為我覺得酒店所提供的與我在hotel.com所購買有很大出入. We booked two rooms with twin double beds and breakfast for 5 people (4 adults and 1 kid) through hotel.com. They said the do not see our order and can only arrange rooms with 1 king size bed and they said the rooms only included breakfast for 4 people. After I showed them my confirmation email showing the bed choice/breakfast and the website, they finally agreed to arrange for us. One of the rooms was not ready until 5ish pm. We have had discussions with them and their manager to finally get the room done at 5ish. They said they have not yet finished cleaning up the room and requested at least one hour or more when we returned and tried to get the room at 4:30. We spent nearly 1 hr in the morning and another half an hour in the afternoon at the front desk just to sort this out. I think I need to share this as the service/rooms offered are certainly not what we booked and paid for through hotel.com