Park Plaza Santiago

Hotel charge 40$ extra to early check in . When email they never mentioned that extra . Food is bad Same food everyday , can’t take it to room , no coffee or water in room , shower tub is for baby’s . Old and worn out property

This Hotel was a massive disappointment. We booked the day before but their antiquated booking system meant that we didn't appear on it until after the wkend. So when we came to check-in there was no sign of us. There were no apologies made for the +30mins delay while checking in and we were made to feel that it was our fault. We didn't even know if they had a room for us until right at the end. The manager does not have the correct attitude towards his guest to run a hotel. The hotel's AC system either gives hot or cold depending on the season but not both. Our stay fell at the end of the winter so the system only gave hot air. The days were warm so the room was very hot as a result with no way to cool it down. The windows were open but this was not enough to give us a good sleep. The water shut off in night and was brown by the morning. The manager offered no apology and said he would call maintenance to find out what happened. We received no explanation.The biggest disappointment was the pool -one of the reasons we booked this place was so that we could take our baby swimming but when we went there in the morning, we found that the entire pool had been set-up for a meeting with people in suits arriving to sit at the tables around the pool. I went asked when it would be finished but it was from 10am-6.30pm. I wasn't given a reason why they were in the SWIMMING POOL and not in the meeting room. Nothing about this place is 4* except perhaps the friendly chap on the front door