Hilton Garden Inn Sudbury

Great stay at the Hilton with my family. Great location at a great competitive rate. Hitel is modern and clean. Front desk staff were extremely friendly and helpful. Tons of restaurants and shopping in the area and a large movie theater across the street. Keg, subway, tim hortons in the same lot. 10 minutes from Science North and Dynamic Earth. Pool was clean and warm.

The day we got there, front desk only had one reception open, and a line up formed behind us due to this. The second front desk reception was unable to log in due to being a new team member. We waited in line for 20 minutes before anyone even told us what was going on, we didn’t even get greeted. Not a good start for Hilton. Your front desk staff need to be coached on what hospitality is. Then when we finally got into our room the toilet seat had hair on it, the bedding had some strange dark blood splatter at the inside part of the duvet. Yuck. Horrible for Hilton and $200 a night. Moreover, we chose Hilton because of it being a luxury hotel, hoping that at least our stay would be better. But no. The first night a family of 2 or 3 with 2 to 3 kids each screamed and ran down and up the hall from the time of our checkin till 11 pm. The second day not only did the children do the same thing but there were pieces of chocolate everywhere on our floor. My husband and I were dressed for dinner and we stepped on the chocolate by mistake almost dragging it into our room. It was so frustrating that there was extreme lack of respect for other people staying at the hotel or just on our floor. I’m surprised no one complained. I’m also surprised that the staff didn’t held their customers to higher standards. It was almost like we were at a motel not the Hilton hotel. For this reason we will never be staying at this Hilton location ever again. Not worth the price, the quality of room.

Too many children and the dining room is not nice but the food was really good

We didn't like that there was no free breakfast included. Everything else was good. Clean room. The kids loved the pool.

Beautiful room. Nice lobby. Bar was an added bonus. My only downfall/complaint would be that there is no hot tub. We booked this room for a girls night out, and had planned on sitting in the hot tub and visit but there was a pool full of kids and NO HOT TUB. When booking, we saw the pool and figured there would be a hot tub too as they're usually together. Like peanut butter & jelly 😂 but we had no jelly. Parking was also an issue. Im not sure who decided to build a hotel with 200 rooms and 30 parking spots. Other than that...its nice

Excellent place to stay, was a bit loud on my most recent stay, with lots of young kids there. But the hotel itself is very clean and the staff were great.

I booked through Expedia and the reservation was never secured at the hotel. When we (two adults, two kids) got there, they did not have a room available for us. They eventually found my reservation on a piece of paper, but the only room left was a king-bed room where the kids had to sleep on the floor. The hotel itself was nice, no issues with the property. But the experience was quite disappointing. I am not sure who is to blame for this issue (Expedia or Hilton), but I felt like I was someone else's problem throughout the check-in process. Ultimately, we came to an agreement on pricing with the hotel, but it's still annoying when things like this happen when you're on vacation. I didn't need the stress, I get plenty of that at work.