Ramada by Wyndham Lac La Biche

Quick trip to Lac La Biche on May 22, and stayed at the Ramada, as we typically do. Everything was fantastic, as usual. But I'd like to talk about our experience at the Lac La Biche Ramada last week, from May 15 - 18th. We live in Fort McMurray, Alberta and we were evacuated due to a wildfire close to the city. I tried to book a room on the app, but at that point, our local mobile networks were overloaded and service was spotty. I called the hotel directly and managed to secure the last room available, for for 2 adults, one kid and 2 dogs. The level of service we received was top notch. All of the staff are usually helpful and cheery, but they were exceptionally more so this time. They were flooded with Fort Mac evacuees, all within a few short hours, and handled it with grace and kindness. We were informed of every local amenity available to evacuees, including free meals at local venues. They were 100% invested in our comfort while we were temporarily displaced. We were able to go back home after 3 days and when we had questions about pre-auth charges, they went out of their way to double check that everything was correct and it was quickly resolved, to our satisfaction. The Ramada is our first choice to stay when in town. The rooms are clean and comfortable, the pool is huge, well-maintained and the kids love it. The complimentary breakfast is better than most places, with a special shout-out to their waffles! Some fresh sriracha would be amazing, though. ❤️

We had been told we would get a discount for either being seniors or attending a funeral. We DID NOT get any kind of discount. The price we paid was the price that we booked at. We had booked to rooms, one for us and one for an Aunt. All of us were Seniors attending a Funeral for a family member. Very disappointed.

We checked ahead to ensure the pool was open. Upon arriving we were informed that it was broken. When we walked past the pool door it still had a COVID-19 closed sign up. When we inquired they said they forgot to change the sign. Really just felt lied to. Afterwards overheard them talking rudely about me. Very unprofessional as I had been polite throughout the conversation and I just wanted to know the truth and express that we were disappointed as the kids had been looking forward to swimming. In the room during a quick check we found one of the 2 beds was dirty and not made-up properly -- so gross