M
Mandi
Invalid Date - Invalid Date
reviewed on expedia
5 out of 5 stars
The amazing customer service started at the point I made the booking with Mary from Santa Clara contacting me to ask if there was anything I wanted to do, that they could support me with. I put myself in their hands for booking airport transfers, tuktuks for the temple tours in Angkor, and for the guides, and I am so glad I did. Their tuktuk driver was courteous, friendly and knowledgeable and patient. I couldn't have asked for better.
The guide they booked for me was the same, and it really enhanced my experience of the Angkor complex, as it is large and overwhelming, so the tours they recommended were a perfect way to see it.
On the hotel front, it is a beautiful boutique hotel, which makes it stand out head and shoulders above the competition in Siem Reap, as the majority of hotels are coach 'em in, coach 'em out and soulless. That said, Santa Clara would stand out anywhere, just from the welcome, the perfect hosting, the friendliness of all the staff and I just loved it.
The rooms are large and contemporary and really comfortable, the pool area is beautiful, with carefully tended flowers and plants. The breakfast was stunning, and on the day I did sunrise (at a smaller temple, highly recommended!) I got a perfectly packed breakfast to take with me at 5:00 AM!
Nothing was too much trouble, and Mary and Lesley made me feel like I was visiting family.
Please, please, please stay here when you go to Siem Reap, you will love it.