Novotel RJ Santos Dumont

The staff was friendly and helpful. The room was very clean. However we had two issues, one more concerning than the other. The restaurant wait staff was helpful although missing for long time and our orders didn’t arrive on time if they did at all. The second issue we had was the room air conditioning. The second night we were there, the AC unit started beeping in the middle of the night. After trying to turn it off and going through various settings I gave up and called the front desk. They were helpful and offered to change rooms (and offered earplugs for me. But the two kids I was traveling with were alseep so I didn’t feel comfortable leaving them alone. So I had a restless night.