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Upstairs Hotel

3 1/2 star hotel
9/10 Excellent
(317 verified Hotels.com guest reviews)
See verified family reviews (3)

About the hotel

This smoke-free hotel features a bar/lounge, a snack bar/deli, and a business center. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk, and a library are onsite.

Nearby attractions

Upstairs Hotel is located in Ostend City Centre, a neighborhood in Ostend, and is near a train station. Ensor Museum and Ostend City Museum are cultural highlights, and some of the area's attractions include Mercator Floating Museum and Museum Ship Amandine. Looking to enjoy an event or a game while in town? See what's happening at Wellington Racetrack or Jan Breydel Stadium. Guests appreciate the hotel's quiet location.

Popular amenities

Family friendly

Cribs/infant beds (surcharge)
Refrigerator
Snack bar/deli
Soundproofed rooms

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
Buffet breakfast available for a fee daily 7 am–11 am: eur 6-20 for adults and eur 6-20 for children

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Luggage storage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible (may have limitations)

Outdoor

Terrace

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Library

More

Smoke-free property

Nearest Airport

Airplane
Lille Airport
75 km from this hotel
map

Reviews that mention...

Family Reviews

for Upstairs Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

3 reviews

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We have selected a sample of reviews which reflect what families have said about Upstairs Hotel

Latest reviews (3)

j

jan

9 Aug 2019 - 11 Aug 2019
reviewed on hcom

4 out of 5 stars

Hotel was clean and well located. Lots of screaming and running children due to the fact there was indoor playground in the lobby. This made it impossible to use the lobby for a drink and conversation
A

31 Dec 2021 - 1 Jan 2022
reviewed on hcom

4 out of 5 stars

A nice hotel very close to the beach. As a previous reviewer said, it has a contemporary industrial feel to it (think black metal shelving & concrete grey industrial vibes) but with yellow pops of color (towels and toiletries). There is a large yellow children’s slide in the lower lobby area that seemed to be a big hit w/ families. Positives: —Friendly and helpful front desk —Very convenient location— many restaurants nearby and a supermarket one block over. —Breakfast was great, would recommend—make sure to tell the front desk the night before if you plan to have breakfast in the hotel. —No parking attached to the hotel but ample paid parking just around the corner, approximately 25 Euro’s per 24 hours, which is fairly normal for secure and centrally located parking in major European cities. Minor Downsides: —Cleaning could have been a little better— some dust on the shelving that stood out on the black shelving, but nothing major. —There is no telephone in the room (which can be a hassle if you need to get in touch w/ the front desk) —There is no coffee machine or hot water kettle to make a cup of coffee or tea, so plan ahead if that is important to you. Overall a nice place to stay— would recommend for the quick access to the beach, friendly vibe, and great breakfast.
A

10 Dec 2021 - 11 Dec 2021
reviewed on hcom

4 out of 5 stars

Hotel is quite new so everything was still new. The room was very spacious but the bed was not very comfortable. Note that there is a fridge but no coffee n tea facilities. Breakfast was worth it with a good variety. The slide was fun for my 5year old kid. The location is near the beach.
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