Mercure Melbourne Southbank

About the hotel

A restaurant, conference space, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available once per stay.

Nearby attractions

Mercure Melbourne Southbank is located in Melbourne Central Business District, a neighborhood in Melbourne, and is in the entertainment district and near a metro station. Shoppers can check out Melbourne Central, while everyone can enjoy the natural beauty of Royal Botanic Gardens and St Kilda Beach. Looking to enjoy an event or a game? See what's going on at Melbourne Cricket Ground or Marvel Stadium. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Guests appreciate the hotel's central location.

Popular amenities

Family friendly

Kitchenette

Laundry facilities

Microwave

Refrigerator

Rollaway/extra beds (surcharge)

Soundproofed rooms

Wifi

Available in all rooms: free wifi

Available in some public areas: free wifi and wired internet

Food and drink

Buffet breakfast available for a fee daily 6:00 am–10:00 am: aud 22-30 per person

Room service available

Guest services

24-hour front desk

Concierge services

Daily housekeeping

Laundry facilities

Luggage storage

Accessibility

Accessible bathroom (select rooms)

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Roll-in shower (select rooms)

Wheelchair-accessible business center

Wheelchair-accessible lounge

Wheelchair-accessible path of travel

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

Conveniences

Elevator

More

Smoke-free property

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Nearest Airport

Melbourne Airport

20 km from this hotel

Reviews that mention...

All reviews (8)staff (5)clean (4)location (5)dining (1)sleeping arrangements (1)parking (1)

Family Reviews

for Mercure Melbourne Southbank

4 out of 5 stars

8 reviews

Review data

5 star reviews

38%

4 star reviews

25%

3 star reviews

25%

2 star reviews

0%

1 star reviews

12%

We have selected a sample of reviews which reflect what families have said about Mercure Melbourne Southbank

Latest reviews (8)

L

Lisa Gaye

3 Jul 2024 - 7 Jul 2024

reviewed on wotif

3 out of 5 stars

Great location. However, we were here for a 4 night family holiday (4people in a small room) and the service was below average. Our room was only ever serviced the first morning, then never cleaned again. Our rubbish was never cleared, no washing-up supplies or bowls in the kitchenette, no fresh towels. Even with numerous requests to reception for room servicing it still didn’t happen. Very disappointed!!!

I

Isobel

12 Jun 2024 - 13 Jun 2024

reviewed on wotif

1 out of 5 stars

I arrived to check in at 10pm and despite having “24 hr” reception I (with my sleeping baby in pram) stood outside and pressed the buzzer. No answer. Multiple times. While standing outside I rang the reception phone number. No answer. Multiple times. I finally get into the lobby as another guest swiped in and again multiple phone calls and no answer then finally someone emerges from “the office” not acceptable service

C

Chantelle

15 Jul 2023 - 18 Jul 2023

reviewed on wotif

5 out of 5 stars

Currently undergoing renovation around the front entry, made it difficult to get our pram to the lifts when people were being attended to at reception. Overall great location and family friendly.

M

Marise

26 Feb 2023 - 27 Feb 2023

reviewed on wotif

4 out of 5 stars

The location is close to Southgate which is where we had a dinner cruise booked so it was very convenient for us. The hotel was very accomodating & clean, would recommend to friends & family.

G

Guljan

Invalid Date - 1 Jan 2023

reviewed on wotif

5 out of 5 stars

We had a great stay with the family on New Year’s Eve, we even had a complimentary bottle of champagne. Friendly staff, great breakfast. Thank you 😊

Y

Yiota

21 Oct 2022 - 22 Oct 2022

reviewed on wotif

4 out of 5 stars

We have stayed at this hotel many times when it was the Travelodge and always had good experiences, but this time was disappointing. Paid $415 for 2 adults and 1 child and got a room with a double bed and a sofa bed. We have always received a 2nd bed. The sofa bed was very uncomfortable. The bathroom had mould all over the base. They need some commercial mould cleaner. Staff were friendly to deal with.

N

Nicole

19 Aug 2022 - 20 Aug 2022

reviewed on wotif

5 out of 5 stars

This is the best location. Close to everything including parking. Great place for families to stay.

H

Helen

12 Aug 2022 - 13 Aug 2022

reviewed on hcom

3 out of 5 stars

Previously the travel lodge, now Mercure, was cleaner than previous stay however the check in was painful, we had two rooms booked one for the children, (16 &19) had us 6 floors apart…. Anyway sorted that out but meant we couldn’t have 2 singles as all the single beds are on the 4th floor? Strange way to set this up. Was supposed to have gold rewards. Staff had no idea how to do that. As a very frequent traveler this has been a reasonable priced hotel for location. Time to find a new place.