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Sheraton Grand Mirage Resort, Port Douglas

5 star hotel
Connecting rooms
8.8/10 Excellent
(895 verified Hotels.com guest reviews)
See verified family reviews (23)

generated by AI based on family reviews

Overview

Sheraton Grand Mirage Resort, Port Douglas is a fantastic family-friendly resort. Families love the extensive pools, which are a highlight of the resort, along with the wide variety of food options available. The resort also offers spacious rooms and friendly, attentive staff. While some guests have noted occasional noise and inconsistencies in room cleaning, the overall experience is considered positive by many families.

Guest highlights

The extensive pools are a major highlight for families.
The wide variety of food options caters to all tastes.
The spacious rooms provide ample space for families.
Friendly and attentive staff enhance the overall experience.

About the hotel

Spend the day relaxing at the nearby beach, practicing your swing on the golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of Sheraton Grand Mirage Resort, Port Douglas's 5 restaurants.

Nearby attractions

Located in Port Douglas, Sheraton Grand Mirage Resort, Port Douglas is near the beach. Crystalbrook Superyacht Marina and Sugar Wharf are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Wildlife Habitat and Hartley's Crocodile Adventures. With kayaking, scuba diving, and snorkeling nearby, you'll find plenty of adventures in the water.

Popular amenities

Family friendly

12 outdoor pools
Access to nearby outdoor pool
Cribs/infant beds (surcharge)
Grocery/convenience store
Laundry facilities
Refrigerator
Rollaway/extra beds (surcharge)

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

2 bars/lounges and 1 swim-up bar
24-hour room service
5 restaurants and 1 coffee shop/cafe
Buffet breakfast available for a fee daily 6:30 am–10:30 am: aud 48.00 for adults and aud 24.00 for children

Spa

Massages
Spa open daily

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Golf cart
Golf clubhouse
Golf clubs
Golf lessons
Golf pro shop
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
Grab bar in shower
Grab bar near toilet
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Lever door handles
Low-height electrical outlets in bathroom
Roll-in shower (select rooms)
Visual alarms in hallways
Wheelchair-accessible business center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

12 outdoor pools
18 holes of golf
2 outdoor tennis courts
Access to nearby outdoor pool
Art gallery
Billiards/pool table
Fitness center
Full-service spa
Golf driving range
Shopping
Tennis

Outdoor

Garden
Picnic area
Pool cabanas (surcharge)
Pool sun loungers
Pool umbrellas
Terrace

Conveniences

Atm/banking services
Ballroom
Elevator
Front-desk safe
Gift shop/newsstand
Grocery/convenience store

More

Renovated entire property - november 2016
Smoke-free property
Tv in lobby

Nearest Airport

Airplane
Cairns International Airport
53 km from this hotel
map

Reviews that mention...

Family Reviews

for Sheraton Grand Mirage Resort, Port Douglas
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

23 reviews

Review data

5 star reviews

61%

4 star reviews

26%

3 star reviews

0%

2 star reviews

13%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Sheraton Grand Mirage Resort, Port Douglas

Showing 1 - 10 of 23 reviews

Latest reviews (23)

O

Omar

27 Sept 2024 - 1 Oct 2024
reviewed on hcom

5 out of 5 stars

Absolutely amazing resort the pools are phenomenal the staff are amazing, I stayed with my 2 kids aged 10 &12. The resort caters to both families as well as couples, lots for everyone to do I will definitely be coming back.
R

Ritesh

10 Jul 2024 - 14 Jul 2024
reviewed on expedia

5 out of 5 stars

We travelled with two kids. Kids loved the pool and the general vibe around the pool. Buffett Breakfast is a big plus. The room were very clean and the staff extremely helpful. Property has access to to 4 miles beach which is great too
C

Craig

27 Jun 2024 - 29 Jun 2024
reviewed on hcom

5 out of 5 stars

A great place for a family escape. Great pools and great facilities, all we could have asked for. A bit pricey, but worth the money being a holiday in itself.
C

Cheryle

24 Jun 2024 - 26 Jun 2024
reviewed on hcom

4 out of 5 stars

An enjoyable couple of days. Staff very friendly. Room spacious. The resort facilities were inviting. Buffet breakfast provided a wide variety of options for all palates and preferences. Really enjoyed the fresh orange juice and strong coffee. Fresh eggs done what ever way you like was appreciated. Service staff worked non-stop clearing, wiping tables and accommodating client needs. A bit of confusion around room cleaning. I noted that all other rooms had the blue ‘do not disturb’ light on and their rooms were done yet we did not have ours on and it was not cleaned, only a slip left under door and we had to ask a couple of times for it to be done. Clear information would be useful, particularly when patrons check in late. 2nd night, the patrons above our room were heavy footed and noisy, making it difficult to sleep. That is not the fault of the facility. We enjoyed our walks around the facility and along the beach to Port Douglas. It seems a good place for families. We know our grandchildren would love the pools, kids club, buffet breakfast, movies, gaming screens in lobby and running along the beach. Well done.
T

Trevor

24 Apr 2024 - 28 Apr 2024
reviewed on expedia

5 out of 5 stars

Excellent for families with a range of food options.
K

Kylie

22 Apr 2024 - 26 Apr 2024
reviewed on hcom

5 out of 5 stars

Great family holiday in paradise.
T

Tugce

22 Apr 2024 - 27 Apr 2024
reviewed on expedia

5 out of 5 stars

Stunning property extremely clean and well maintained. My kids had a blast in the pool and we enjoyed the restaurants at the hotel. Staff were super friendly and attentive. We will visit again
M

Mirza

15 Dec 2023 - 25 Dec 2023
reviewed on hcom

2 out of 5 stars

The Hotel is nice and grand, however multiple small annoyances drive the score down. A lot of the management staff are not helpful and rude. The place is overall run down. During our stay we were impacted by no water for over 7 x days. Whilst this is not caused by hotel, they could have done more to assist with the stay and frustrations of not showering for 7 days. Also food menu needs to be updated as its same as it were 2 years ago. Have stayed here multiple times as has my family and hotel and staff + everything else as a holiday continues to trend downwards in experience rather than up. On p ositive, GM of hotel is nice and helpful.
P

Peter

4 Jan 2024 - 8 Jan 2024
reviewed on expedia

5 out of 5 stars

Great experience for my family first time in Port Douglas.
E

Erin

16 Sept 2023 - 19 Sept 2023
reviewed on wotif

5 out of 5 stars

My kids and I had a lovely stay at the Sheraton Port Douglas. If you have the opportunity while staying, hire a cabana by the pool. Preferably one with ladder access to the pool. It makes for a fun relaxing day.
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